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Your industryWhere AI agents can support your work

Explore tasks by industry, the information agents can access, the actions they can perform, and the decisions that remain with your team.

Energy and Utilities Solutions

Power Supply, Operations and FieldworkCoordinated AI Agents

Combine operating procedures, field data and existing business systems to coordinate specialist agents across core power-sector tasks and track their progress.

  • Power utilities
  • Grid operations and maintenance teams
  • Local power supply centers

  • Guided by operating rules

    Follow applicable procedures and safety requirements

  • Coordination across stages

    Connect system task status with updated field feedback

  • Controlled execution

    Apply permission and approval requirements to critical actions

Energy and Utilities Business overview

Customer Service

Track customer requests from intake to response

Grid Operations

Connect equipment, field information, and procedures for operations and work preparation

Business Support

Turn business documents into actionable service requests

Energy and Utilities AI Agents

Energy and Utilities Solutions

Electricity Customer Service Agent

For utility service centers and account managers: handle customer requests, check electricity bills, support energy services, and analyze customer operations.

Business Capabilities

01
Customer Request Handling

Handle inquiries, repair requests, and connection applications. Check customer records and work orders, explain requirements, and follow up on outcomes.

02
Billing Adjustments

Calculate refunds or additional charges from usage data and applicable tariffs, verify discrepancies, and prepare calculations and supporting documents.

03
New Connection Services

Check application and site survey materials, complete service forms, and track site checks and application progress.

04
Customer Service Analysis

Analyze work orders and consumption changes to identify priority customers and service issues, then prepare findings and improvement recommendations.

05
Customer Energy Advisory

Analyze load profiles and operating hours, assess capacity and usage schedules, and suggest energy-saving and demand-response measures.

Solution Highlights

Use previous cases to guide responses and trace billing differences line by line.

Reuse specialist guidance for similar requests

Electricity service requirements

Use answers to common questions for routine electricity service requests, and verify specific requirements against published documents.

Previous resolutions

Use past service tickets as response references to reduce repeated work on similar requests.

Keep evidence behind specialist calculations

Discrepancy evidence

Compare refund and adjustment calculations with billing records, linking differences to usage data and applicable tariffs.

Key outputs

  • Ticket summary
  • Electricity charge calculations

Energy and Utilities Solutions

Grid Planning and Maintenance Agent

Support grid planning and asset operations with plan reviews, fault analysis, and inspection scheduling based on applicable technical procedures.

Business Capabilities

01
Grid Planning Review

Check load forecasts and network conditions, compare supply capacity and investment constraints, and prepare evidence for plan reviews.

02
Substation Fault Investigation

Use equipment records, procedures, and similar incidents to suggest diagnostic steps and track on-site findings.

03
Equipment Condition Assessment

Connect monitoring indicators with historical defects to assess equipment condition and recommend maintenance priorities with supporting evidence.

04
Line Fault Analysis

Analyze trip alarms, fault-location data, current, and voltage to assess likely causes and provide findings to the operations platform.

05
Targeted Inspection Planning

Schedule inspections based on weather, load, and equipment risk. Match personnel and work instructions to prepare a targeted inspection plan.

Solution Highlights

Combine specialist diagnostics and link fault findings to operating data

Use multidisciplinary evidence in equipment assessments

Diagnostic summary

Combine diagnostic findings from different disciplines while retaining the evidence for each assessment.

Reference cases

Use similar faults to guide investigation and check current judgments against on-site findings.

Bring fault information together for specialist review

Alert correlation

Present findings alongside trip alerts, with fault distance and current and voltage data to support investigation.

Key outputs

  • Planning review findings
  • Fault analysis
  • Inspection assignments

Energy and Utilities Solutions

Distribution Operations Agent

Help local utility teams manage operations and field work, using asset registers and work orders to support decisions and track progress.

Business Capabilities

01
Local Utility Performance Analysis

Analyze service-area indicators and team records, investigate performance variances, and prepare reports and management actions.

02
Field Inspection Support

Present task requirements, capture equipment conditions and hazards through photos and voice, and compile records and service summaries.

03
Low-Voltage Repair Coordination

Check repair requests, outages, and fault information, prepare dispatch details, and track repairs and completion reports.

04
Emergency Power Planning

Check connection points, roads, and vehicle requirements, estimate cable needs, and prepare a connection plan for on-site verification.

05
Distributed Generation Connection Review

Review solar and storage projects against local network capacity, then compile upgrade requirements and connection review materials.

Solution Highlights

Use local operating information for field response and account for road conditions in connection planning

Connect customer fault reports with field updates

Information checks

Link customer repair requests to outage and fault records, then add field updates on the actual response.

Prepare emergency connections for site conditions

Asset records

Use utility records of local roads and connection points to prepare connection plans.

On-site review

Check vehicle parking and cable routes against actual conditions. Field teams review the plan.

Business outcomes

  • Track local operating anomalies
  • View field task progress
  • Verify connection requirements

Energy and Utilities Solutions

Electrical Work Safety Agent

Prepare electrical work permits and instructions, check readiness, and track hazard remediation. Responsible personnel approve work and issue permits.

Business Capabilities

01
Work Instruction Preparation

Match standard instructions to the task, check equipment and personnel requirements, and draft work instructions with potential conflicts flagged.

02
Switching Order Preparation and Review

Draft switching steps from dispatch instructions, check sequences and safety measures against procedures, and flag high-risk actions.

03
Pre-Work Readiness Checks

Check work plans, personnel qualifications, and certificate validity, then list prerequisites and outstanding requirements.

04
Hazard Remediation Tracking

Consolidate inspection findings, assign risk actions by role, track remediation evidence, and prepare safety analysis.

Solution Highlights

Use historical work permits as references and check current conditions item by item

Match historical examples to current work requirements

Standard switching order references

Draft switching orders using past examples, then check each step against the current dispatch instruction.

Time-window checks

Check work cards for scheduling conflicts and present staff and equipment readiness for approval.

Use verification results in work approval

Safety evidence

Link high-risk steps to procedures and safety measures for responsible staff to review.

Key outputs

  • Draft work permits and task cards
  • Work readiness checklist
  • Hazard remediation actions

Energy and Utilities Solutions

Utility Governance Agent

Support utility business administration and project management in accordance with organizational policies and role-based permissions.

Business Capabilities

01
Document and Correspondence Follow-up

Process role-relevant documents and emails, draft replies and supporting materials, and track assigned actions and deadlines.

02
Policy and Records Management

Organize policies and historical materials, track versions, and provide original sources for business queries and reports.

03
Business Records Review

Cross-check invoices, procurement records, and business ledgers. Identify expense and electricity billing discrepancies for audit follow-up.

04
Process Performance Analysis

Analyze processing times and missing information, track cross-team actions, and suggest process improvements.

05
Construction Project Tracking

Check plans, deliveries, and construction progress, assess dependencies, and follow up on coordination, acceptance, and handover materials.

Solution Highlights

Use policy versions and execution records to check business activities

Link each action to the applicable policy version

Version relationships

Trace answers to policy source text and use version histories to interpret earlier documents.

Investigate project variances across related stages

Progress assessment

Check schedule variances against delivery and construction records to identify where coordination is needed.

Handover evidence

Match acceptance and handover documents to project progress and keep coordination records for unfinished work.

Business outcomes

  • Check business activities against policies
  • Track project progress
  • Assign clear action owners

Find High-Value Uses for Enterprise AI Agents

Plan agent applications and ongoing operation around your business scenarios, existing systems and workflows.

Discuss your use case